Frequently Asked Questions
Ordering, shipping, ingredients — the most common questions, all in one place.
Ordering and payment
By bank transfer or cash on delivery.
Yes, we issue an electronic invoice for every order and send it to you by e-mail.
When we publish or hand over a coupon code, we tell you how to redeem it and any conditions that apply. One code can be used per order.
Yes, as long as the parcel hasn't been shipped yet — just e-mail or call us.
Shipping and pickup
GLS home delivery and GLS parcel locker, MPL home delivery and — where offered at checkout — MPL parcel locker / Posta Pont, plus personal pickup in Kiskunfélegyháza, Kecskemét and Budapest.
We pack and ship your order as soon as possible after confirmation — or, if you pay in advance by bank transfer, once your payment has arrived. GLS and MPL usually deliver within 1–3 business days of dispatch.
On orders over HUF 20,000, both home delivery and parcel locker pickup are free; personal pickup is always free of charge.
At checkout, choose personal pickup and your location (Kiskunfélegyháza, Kecskemét or Budapest). After you order, we'll contact you to arrange a pickup time. Pickup is free of charge.
Products and ingredients
It's the liquid counterpart of solid handmade soap. Mix the contents of the pouch with 1–1.2 liters of hot water; once dissolved, leave it to cool and thicken. The resulting liquid soap or shower gel is ready to use — after a good shake, you can refill your dispenser or shower gel container with it.
They come in three categories: Herbal (Lavender, Calendula, Orange–Cinnamon), Pampering (Natural, with Parajd Salt) and Premium (Honey & Chocolate, Dead Sea Mud, Super Premium Rose). Most handmade soaps are also available as soap powder in a pouch.
We don't use animal fats. Some of our products contain bee products (beeswax, honey) — these aren't vegan, and we point this out in the product description.
No. We don't test our finished products or their ingredients on animals.
On every product page under the “Details” tab, and on the product packaging.
You'll find the period after opening and the best-before date on the packaging. Store the products in a cool place, away from sunlight.
Skin concerns
Our products are cosmetics, not medicines: they do not cure or treat any disease. What we can help with is keeping your everyday care gentle and simple. If you have a skin complaint, please ask a dermatologist for advice.
During pregnancy and breastfeeding, it's best to check with your doctor — we can't give medical advice.
Stop using the product and see a doctor. Please write to us as well, so we can look into it using the product's batch number.
Returns
If the product is unopened and undamaged, you can withdraw from your purchase within 14 days. For hygiene reasons, we can't take back opened cosmetics.
If the parcel arrives damaged, ask the courier to write up a damage report, take photos of the damage and write to us as soon as possible — we'll sort it out.
Didn't find your answer?
Write to us or give us a call, and we'll help.